Legal

Warranty Information

Comprehensive warranty coverage for your Bunyip Pump investment

🛡️ Industry-Leading Warranty Coverage

Our Bunyip Pump products come with comprehensive warranty protection, reflecting our confidence in the quality and durability of these revolutionary water pumps.

1. Warranty Coverage

🔧

Mechanical Components

2 Years Full Coverage

Pump body and housing
Piston and cylinder
All internal mechanisms
Mounting hardware

🛞

Tyre Components

1 Year Coverage

Tyre integrity and function
Valve and connections
Tyre mounting system
Pressure regulation

🔩

Brass Fittings

5 Years Coverage

All brass connectors
Valve bodies
Threaded connections
Corrosion protection

2. What's Covered

✅

Manufacturing Defects

Defects in materials or workmanship under normal use

✅

Material Failures

Failure of components due to material defects

✅

Performance Issues

Failure to meet specified performance parameters

✅

Replacement Parts

Free replacement of defective components

✅

Labor Costs

Reasonable labor costs for warranty repairs

✅

Technical Support

Ongoing technical assistance and troubleshooting

3. What's Not Covered

❌

Normal Wear and Tear

Expected degradation from regular use over time

❌

Misuse or Abuse

Damage from improper installation or operation

❌

Environmental Damage

Damage from extreme weather, flooding, or acts of nature

❌

Unauthorized Modifications

Changes or repairs not authorized by Aqua Gravity

❌

Consumable Items

Filters, seals, and other items requiring regular replacement

❌

Consequential Damages

Indirect losses or damages not directly caused by product failure

4. Warranty Claims Process

Contact Support

WhatsApp our Support Team at +27 84 467 3523 or email info@aquagravity.co.za

Provide Documentation

Supply purchase receipt, serial number, and description of the issue

Troubleshooting

Our technical team will guide you through diagnostic steps

Resolution

Receive replacement parts, repair service, or product replacement

5. Installation and Maintenance Requirements

⚠️ Important: Warranty Validity Requirements

Installation must follow provided guidelines and specifications
Regular maintenance as outlined in the user manual
Use only recommended accessories and components
Proper site preparation and water quality considerations
Professional installation recommended for optimal performance

6. Extended Warranty Options

🔒 Extended Protection Plans Available

For additional peace of mind, we offer extended warranty options:

Extended Mechanical: Additional 3 years coverage on all mechanical components
Complete Care: 5-year comprehensive coverage including annual maintenance
Commercial Plus: Enhanced warranty terms for commercial installations

7. International Warranty

For customers outside South Africa, warranty service may be provided through authorized Bunyip Pumps dealers in your region. Contact us for information about international warranty support.

8. Contact Information

🛠️ Warranty Support Team

Aqua Gravity (Pty) Ltd
📧 Email: info@aquagravity.co.za
📞 Phone: +27 84 467 3523
🕐 Hours: Monday - Friday, 8:00 AM - 5:00 PM GMT+2
📍 South Africa

🚨 For urgent issues outside business hours, please email with "URGENT" in the subject line. We'll respond within 24 hours.

Need to File a Claim?

Our support team is ready to help with any warranty questions or claims.

Contact Support